As an extension of our Telecom services, Nayatel has developed IT Help Desk professional service offerings that deliver substantial value to all its corporate customers, when outsourcing is in the picture. We leverage years of experience, proven processes and industry best practices to deliver value-added services to help you succeed. IT help desk can be provided in various domains, providing best-practice, cost-effective IT Maintenance Services to keep you business running at its best.

PC/Laptop management
Windows OS Installation
Office Application Installation
Desktop Office Configuration
Antivirus Installation Scanning and updating
Basic PC Troubleshooting, and software/Service Pack Upgrades
Support for all major operating systems (OS) in use; Windows, Linux, Unix

Network management
Routers Installation, configuration and troubleshooting
Wireless networking
Support for Microsoft Servers Running Windows NT or Windows 2000
Server Installation, Maintenance, and Support
Mail Server
Proxy Server
Web Server
Domain Controller
Network Audit
Traffic Utilization
Network Performance reporting
Network devices management
Firewalls
Routers
Switches
Wireless
Modems
RAS (Remote Access Server)
VPN (Virtual Private Network)
IDS (Intrusion Detection System)
Network Monitoring/Diagnostics
Workstations
Servers
Mobile Devices

Security Infrastructure
End user account creation/deletion
Permission levels Settings
System access
Password resets
Policy enforcement

Application management
Database administration and maintenance
Domain Controller Management (Samba)
Proxy Management
Mail/Web Server management

Disaster Prevention Planning Services – Nayatel Proposed Solution – not customizable
Backup of data
Data recovery in case of loss
IT infrastructure audit
Identify core/key IT components
Implement IT Hardware Maintenance programs
DR Site design and implementation

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